Warranty

Warranty Policy

At YLife, every dishwasher we sell is backed by a clear, enforceable warranty framework. We want you to shop with confidence, knowing that both the manufacturer and Philippine law stand behind every purchase you make on cwylife.com.

Manufacturer's Official Warranty

Each dishwasher listed on our website carries the manufacturer's official warranty, the duration and specific terms of which are stated directly on the individual product page. This warranty covers defects in materials and workmanship that arise under normal, intended use. Should your unit develop a covered defect within the warranty period, you are entitled to free repair, a replacement unit, or a full refund — whichever is appropriate given the circumstances.

Implied Warranty Under Philippine Law

Beyond the manufacturer's coverage, every product sold by C & W YLIFE E-COMMERCE TRADING CORP. (SEC Reg. No. 202407016192511) is protected by the implied warranties established under the Consumer Act of the Philippines (Republic Act No. 7394) and the relevant warranty provisions of the Civil Code of the Philippines. These legal protections exist automatically — they do not depend on any written document or registration — and they guarantee that the goods you receive are fit for their ordinary purpose and free from hidden defects at the time of sale.

How to File a Warranty Claim

We coordinate directly with the brand's authorised service centre on your behalf, so you do not have to navigate that process alone. To file a claim, please follow these steps:

• Contact our customer service team by email at info@cwylife.com or through the contact form on our website during service hours (Monday to Saturday, 9:00 AM – 6:00 PM).
• Provide your order number, a clear description of the defect, and supporting photographs or video where possible.
• Our team will assess your claim, confirm eligibility, and coordinate the next steps — including arranging item pickup at no cost to you if the unit must be sent for inspection or repair.
• You will be kept informed at every stage until your claim is fully resolved through repair, replacement, or refund.

What Is Not Covered

Warranty coverage does not extend to damage or malfunction arising from the following:

• Misuse or improper installation — damage resulting from failure to follow the manufacturer's operating or installation instructions.
• Unauthorised repair or modification — any servicing carried out by a technician or facility not authorised by the manufacturer.
• Physical damage caused by the buyer — drops, impacts, liquid ingress beyond designed tolerance, or similar accidents.
• Normal wear and tear — gradual deterioration expected from ordinary use over time.
• Use of non-compatible accessories or consumables — damage traceable to products not approved for use with the unit.

Your Rights Remain Protected

Nothing in this Warranty Policy limits or waives the statutory rights granted to you as a consumer under RA 7394 and the Civil Code. If you are uncertain whether your situation qualifies for warranty service, do not hesitate to reach out. Our team is here to help you understand your options and pursue the remedy you are entitled to.

For all warranty inquiries, write to us at info@cwylife.com or use the contact form on cwylife.com. We are available Monday to Saturday, 9:00 AM – 6:00 PM.