Privacy Policy
Privacy Policy
Your privacy matters to us. This Privacy Policy explains how C & W YLIFE E-COMMERCE TRADING CORP. (SEC Reg. No. 202407016192511), the registered seller operating the YLife online shop at cwylife.com, collects, uses, and protects your personal information. We are committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
As the operator of this shop, C & W YLIFE E-COMMERCE TRADING CORP. is your Personal Information Controller. Our registered address is 004 A.V. Matias, Canumay West, Valenzuela City, Metro Manila 1443, Philippines. For any privacy-related concern, you may reach our Data Protection Officer at info@cwylife.com or through the contact form on our website. Customer service is available Monday to Saturday, 9:00 AM – 6:00 PM.
Information We Collect
When you place an order or contact us, we collect the following categories of personal information:
- Full name and delivery address
- Contact details, including email address and any information you provide via our contact form
- Order details and transaction history
- Payment method type (card type and last four digits only — we never store full card data)
Purposes and Lawful Basis
We process your personal information for the following purposes, all grounded in the performance of a contract with you, compliance with legal obligations, or your consent where required:
- Processing and fulfilling your dishwasher orders, including nationwide delivery within 2–3 business days after order confirmation
- Coordinating returns, free return pickups, and issuing refunds to your original payment method
- Responding to warranty claims, repair requests, or customer service inquiries
- Sending order confirmations, delivery updates, and service-related communications
- Complying with applicable Philippine laws and regulations
Sharing of Personal Information
We share your data only to the extent necessary to deliver our services. Third parties who may receive your information include:
- Logistics and courier partners — to arrange delivery and return pickups
- Payment processors — to securely handle card transactions through a 3-D Secure payment page
- IT service providers — to maintain and secure our website and order management systems
All third-party partners are bound by confidentiality obligations and are prohibited from using your data for any purpose beyond the service they render to us.
Data Retention and Security
We retain personal information only for as long as necessary to fulfil the purposes stated above, or as required by Philippine law. We implement appropriate organisational and technical security measures to protect your data against unauthorised access, disclosure, or misuse.
Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the right to:
- Be informed of how your personal data is being processed
- Access the personal information we hold about you
- Object to the processing of your personal data
- Erasure or blocking of your data under circumstances provided by law
- Rectification of any inaccurate or incomplete information
- Data portability in a structured, commonly used format
- Damages for any injury suffered due to inaccurate, incomplete, or unauthorised use of your data
- File a complaint with the National Privacy Commission (NPC) should you believe your rights have been violated
To exercise any of these rights, please contact our Data Protection Officer at info@cwylife.com. We will respond within a reasonable period in accordance with applicable law.
This Privacy Policy may be updated from time to time. The current version is always published on this page. Continued use of cwylife.com constitutes acceptance of any updates.