Returns & Refunds
Returns & Refunds
At YLife, we want every purchase to feel completely hassle-free. C & W YLife E-Commerce Trading Corp. backs every dishwasher order with a straightforward, generous return policy designed around your peace of mind — not around fine print.
60-Day Return Window
You may return any item purchased from cwylife.com within 60 days from the date of delivery, for any reason whatsoever. Change of mind, a better fit for your kitchen, or simply a second thought — all qualify. No justification is required beyond your request.
How to Request a Return
To start a return, send an email to info@cwylife.com during customer service hours (Monday to Saturday, 9:00 AM – 6:00 PM). Please include the following in your message:
- Your order number
- The item you wish to return
- A brief description of the reason (optional, but helpful)
You may also use the contact form available on our website. Our team will confirm your return request and coordinate the rest.
Condition of the Item
The dishwasher must be returned complete — with all original accessories, manuals, and packaging materials included. Reasonable testing of the unit is entirely expected and acceptable; you are not penalised for having used the appliance to verify it works as described. The item should not show damage beyond normal handling during the inspection period.
Free Return Pickup
We arrange and shoulder the cost of return pickup nationwide. Once your request is confirmed, our logistics partner will collect the item directly from your address at no charge to you. You do not need to visit any drop-off point or pay any courier fee.
Refund Timeline
After we receive and inspect the returned item, your refund will be processed to your original payment method within 5 business days. All prices on cwylife.com are in Philippine pesos (PHP) with 12% VAT already included. There are no deductions, restocking fees, or hidden charges applied to your refund amount.
Defective or Wrong Item
If your dishwasher arrives defective, damaged in transit, or is not the item you ordered, please contact us immediately at info@cwylife.com. Such cases are handled with priority. You are entitled to a free repair, replacement, or full refund under the manufacturer's official warranty, as well as the implied warranty provided under the Consumer Act of the Philippines (Republic Act No. 7394). All costs — including pickup and re-delivery — are fully covered by us.
Exchanges
If you would prefer a different model instead of a refund, please indicate this in your return request email. We will do our best to accommodate an exchange, subject to current stock availability. Our team will advise you on the available options and any difference in price.
Your Rights Under the Internet Transactions Act of 2023
As an online consumer in the Philippines, you are protected by Republic Act No. 11967, the Internet Transactions Act of 2023. This law affirms your right to accurate product information, fair and transparent commercial terms, and accessible redress mechanisms when transacting online. Our return and refund policy is designed to be fully consistent with these statutory consumer protections.
For any questions about a return or refund, reach us at info@cwylife.com. We are here to help, Monday to Saturday, 9:00 AM – 6:00 PM.